Refund and Returns Policy | Nexoz

Welcome to nexoz.shop. This Refund and Returns Policy outlines the terms and conditions for returning, exchanging, or requesting refunds for products purchased from our online store. This policy is effective as of October 26, 2024, and applies to all orders placed through our website. By making a purchase, you agree to the terms described below.

Return Policy Overview

Nexoz accepts returns for both refunds and exchanges. After receiving your returned items, we offer two resolution options: a full or partial refund to your original payment method, or store credit. You may choose whichever option best suits your needs when initiating your return request.

Return Window

Items can be returned within 30 days of the delivery date. Please note that the return window begins on the date your package is delivered to you, not the date of purchase. Returns requested after this 30-day period will not be accepted or processed.

Restocking Fee

A restocking fee of 15% may apply to certain items. If applicable, this fee will be deducted directly from your refund amount. Additionally, original shipping costs are non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part.

Return Eligibility and Conditions

To qualify for a return, all items must meet the following condition requirements:

• Items must be unworn, unwashed, and free from any stains or damage.
• All original tags must be securely attached to the garment.
• Items must be returned in their original, unopened packaging.
• Products with strong odors (e.g., perfume, smoke, or cleaning agents) will not be accepted.
• Nexoz reserves the right to reject any return that does not strictly meet these conditions.

Non-Returnable Items

The following items are strictly non-returnable and ineligible for refunds or exchanges:

• Final sale and clearance items
• Personalized or custom-printed merchandise
• Digital gift cards and physical gift certificates
• Underwear and swimwear for hygiene reasons
• Any items explicitly marked as “non-returnable” on the individual product page

How to Initiate a Return

Please follow these steps to start your return process:

1. Contact customer service using

   Our Store Solutions

   📍 Address: 3638 Manor Road, Londonderry, United Kingdom

   📧 Email: contact@nexoz.shop

   📞 Phone: 015242 86996

   🌐 Web: nexoz.shop

   to request a Return Authorization (RA) number.
2. Provide the order number, item name, and reason for the return.
3. Receive the RA number and return shipping instructions.
4. Pack the item securely and ship it to the address provided via

   Our Store Solutions

   📍 Address: 3638 Manor Road, Londonderry, United Kingdom

   📧 Email: contact@nexoz.shop

   📞 Phone: 015242 86996

   🌐 Web: nexoz.shop

   .

Note: Returns without a valid RA number may not be processed. Please allow 1–2 business days to receive your RA number after submitting your request.

Return Packaging and Shipping

We strongly recommend packing returned items in their original packaging whenever possible. For added protection, use a secure shipping method that includes tracking. Please understand that Nexoz is not responsible for packages lost in transit during return shipping. We advise keeping your return tracking number until your refund is processed. The exact return shipping address will be provided with the RA number via

Refund Processing

Once your returned item arrives at our warehouse, it will be inspected within 2 business days. Refunds are processed within 5–10 business days after the returned item is received and inspected. All monetary refunds are issued to the original payment method used for the purchase. If you selected store credit refunds, they will be issued within 1–2 business days. Please be aware that your bank or payment processor may take additional time to reflect the refund in your account. You will receive a refund confirmation email once the refund is processed.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Upon verification, we will arrange a free replacement or full refund. You may be asked to provide photos of the damaged or defective item to expedite the resolution process. The company will cover return shipping costs for damaged or defective items.

Wrong Item Received

If you receive the wrong item (wrong size, wrong color, wrong product), please contact us within 7 days of delivery. We will send the correct item at no additional cost or issue a full refund, depending on your preference. The company will cover return shipping costs for wrong items.

Order Cancellation

Orders can be cancelled before they are shipped. Cancellation requests must be submitted within 12 hours of placing the order. Once an order has been shipped, it cannot be cancelled and the customer must follow the return process. To request a cancellation, please send your request to customer service using

Exchange Policy

Customers can request an exchange for a different size or color of the same item. If the requested item is more expensive, the customer will need to pay the difference. If the requested item is less expensive, the difference will be refunded. Exchanges are subject to item availability.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us using the details below:

You can also visit our main website at nexoz.shop for additional information and updates.