Carriage Terms

Welcome to nexoz.shop. These Carriage Terms outline the shipping policies for Nexoz apparel, including our T-Shirts and Hoodies. This policy is effective as of the date of publication and applies to all international and domestic orders processed through our independent website.

Shipping Costs

Shipping costs are calculated at checkout based on the destination country or region, the total weight of the package, or the amount of the purchase. All applicable shipping fees will be clearly displayed before you confirm payment. Nexoz may occasionally offer free shipping for orders that exceed a specific purchase threshold, which will be noted on the product or cart pages when available. Please note that shipping costs are generally non-refundable, particularly in cases where a package is refused by the recipient or returned due to an incorrect address.

Shipping Methods

We offer several classes of shipping to accommodate different delivery needs. Please note that the availability of shipping methods may vary depending on your destination:

• Standard Shipping: 7–21 business days
• Expedited Shipping: 5–12 business days
• Express Shipping: 3–7 business days

All shipments include tracking numbers so you can monitor your package’s progress.

Shipping Destinations

Nexoz ships internationally to the countries and regions listed during the checkout process. We recommend verifying shipping availability for your specific location before completing your purchase. We strive to ship to as many destinations as possible, including APO, FPO, and military addresses where carrier services permit. However, we reserve the right to decline shipping to certain regions due to legal restrictions, trade regulations, or carrier limitations.

Order Processing Time

Orders are typically processed within 1–3 business days following successful payment confirmation. Please be aware that processing times do not include weekends, public holidays, or bank holidays. Orders placed on weekends or holidays will be queued for processing on the next available business day. During peak seasons, such as major holidays or promotional sales events, processing times may temporarily extend beyond the standard window.

Delivery Timeframes

Estimated delivery timeframes depend on the shipping method selected at checkout and the final destination. The delivery windows listed under Shipping Methods are estimates only and are not guaranteed. While we work diligently to get your Nexoz apparel to you promptly, we are not responsible for delays caused by customs clearance procedures, severe weather conditions, or unforeseen carrier issues.

Shipment Tracking

A tracking number is provided for every order once your package has been dispatched from our fulfillment center. You will receive a shipping confirmation email containing this tracking number shortly after dispatch. To monitor your shipment, simply visit the carrier’s official website and enter your tracking number. Please allow 24–48 hours for tracking information to become active and visible in the carrier’s system.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, and additional fees imposed by the destination country. Customers are solely responsible for paying any applicable customs charges or import taxes. Nexoz is not responsible for delays caused by customs inspections or regulatory holds. We strongly recommend checking with your local customs office prior to ordering to understand the duties and taxes applicable to your region. Please note that we cannot mark packages as gifts or declare a lower value to avoid these fees, as this violates international trade regulations.

Lost, Damaged, or Delayed Shipments

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the estimated delivery date. We will promptly work with the shipping carrier to investigate the issue and resolve it accordingly. While we are committed to ensuring your order arrives safely, Nexoz is not liable for delays caused directly by the carrier or customs authorities. When applicable, we will fully assist you in filing insurance or damage claims with the shipping provider.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping addresses during checkout. Nexoz is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an invalid or incomplete address, the customer may be charged for additional shipping costs to process a reshipment. If you realize you entered the wrong address, please contact our support team immediately so we can attempt to intercept or correct the delivery details before dispatch.

Contact Us

If you have any questions about our Carriage Terms or your shipment, please contact us using the details below:

You can also reach us through our website at nexoz.shop.